shipping
 

your contact details
Please make sure you provide us with valid, clear, active telephone number, email and address when you check out as we will use these details to contact you should there be any issues with your order or delivery.

delivery costs
unless stated otherwise, the delivery costs are stated at time of purchase. 31 chapel lane are able to arrange carriage of goods to most international addresses and will always seek to use the most cost effective service insofar as this doe not affect the quality of service.

international shipping
we ship internationally and we use standard airmail service to delivery most orders. delivery times are between 9am - 5pm on business days. please do not request that your parcel be left outside or near your premises as we cannot ask the postman to do this and for security reasons cannot write any messages on the package. please email orders@31chapellane.com if you'd like us to arrange special courier service for you, we are happy to assist.

delivery
your order will be dispatched within 1-3 business days. once we have shipped your order, you will receive an automated notification to the email address you provided during check out.
for european customers, you should expect to receive your order within 2-5 business days via standard mail service. For international customers, you should expect to receive your order within 7-10 business days. unfortunately, there's no track and trace service for any order under €300.00. if you do not receive your order within this timeframe please contact us via orders@31chapellane.com directly.

paperless invoice
for environmental reason, please note that we do not include any papers of invoices and shipment in all orders.


goods

made in ireland
all of our products are made in-house using the best natural irish linens, for people who expect to own things for life. our showroom and factory are open to visitors, please email mail@31chapellane.com to make an appointment.


sales and discount
we do not offer promotional discounts or sales. but we do support price matching policy; in this way you can trust that our pricing structure remains fair, honest and real all year round.


price matching policy
if a customer find an identical item that's priced lower than www.31Chapellane.com, we will match the price - the source of supplier must be current and the item must be produced in the same specifications to include at least the followings:
- using only100% irish linen for the entire finished garment, in the same colour, of the same fabric weight, quality and finishes
- made only in Ireland, from concept design to finished garment
- made and finished to the very same manufacturing quality and standard as 31 Chapel Lane

refund and return
we guarantee the quality of all our products. if you are unsatisfied in any way, we will issue a refund to items that are returned to us within 7 days of delivery, in the same unused condition and in original packaging. any item that is not in the same condition as it was shipped will not be accepted as a return. shipping costs are non-refundable and return shipping fees are the responsibility of the customer. you must also inform us of your intention to return the product by e-mail to orders@31chapellane.com before returning items. there are no refunds or exchanges on international orders.

limited edition and archives
our shop is a merchant you visit for things that are truly unique and special, all goods we sell are limited edition, they will be archived and will not be repeated once they are sold out. the best way to keep up with the launch of our new items is to sign up to receive our irregular news bulletins, that way you will be the first to now when any new items are added to our shop.

wholesale
to check what items are available for wholesale or/and to apply for a wholesale account with us, please contact via orders@31chapellane.com

consignment sale
we do not participate in consignment sale and sale or return projects

bespoke and custom order for corporations and private individuals

We offer a bespoke and customised service to corporate and private clients, please get in touch via orders@31chapellane.com to discuss your brief or for more information.


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photography
aside from partial content within seven titles, all photographs here at 31chapellane.com are copyright protected, original work of 31 chapel lane*. we enjoy sharing and fully appreciate the reposting of our photographs on other media channels. however, we ask that you do not use our photographs for commercial purpose without our written consent and that all reposting of our materials are credited / linked to the originals.
*some photographs from our womenswear episode 002 are work produced in partnership with photographer marina denisova and stylist ciana march .

environmental policy
at 31 chapel lane we try to make minimum impact on the environment, therefore we make every effort to minimise the amount of packaging materials we use, where possible, we recycle used parcel boxes and use compostable boxes. occasionally, we do use plastic sleeves to protect parcels from getting damp from wet weather during transits. 

intellectual property
all content here at 31chapellane.com is copyright protected, original work of 31 chapel lane, unless otherwise stated.
we enjoy sharing and fully appreciate the reposting of our photographs on other media channels. however, we ask that you do not use our photographs for commercial purpose without our written consent and that all reposting of our materials are credited / linked to the originals.